All guests must complete an enrollment day to assess their suitability for open-play.
Enrollment Day
Your dog's safety and enjoyment are our top priority. Before we can best serve you and your pet(s), we require each new friend to go through our Enrollment Course to allow us to become acquainted with them, their play style, their suitability for our service offerings, and their comfort levels with our team members and environment.
Booking an Enrollment Day
Are you ready to enroll your Top Dog?
Click Get Started! to create your secure account.
Add your Top Dogs to your profile!
Once your account profile is complete, you can request service appointments from the comfort of home any time! To schedule Enrollment:
Login, and select BOOK NOW
Select Book Now: Daycare
Choose your preferred day. We conduct enrollment on Tuesday, Wednesday, and Saturdays, and drop-off is at 10am.
Click "next" and select New Guest Enrollment at the top of the menu. If it does not populate, we do not have any openings to offer that day.
Fill out the questionnaire to allow us to book your pet's enrollment into a suitable appointment and group.
Once submitted, we will follow your communication preferences provided to confirm the day and time!
Day 1: Initial Evaluation
Arrival
Check-In is at 11am
We will collect important information from you that will help us give your Top Dog the most positive experience possible before giving you a full, transparent tour of our facility.
We will give you important information about our services and practices, and answer any questions you may have.
Class is dismissed at 11:15am for Pet Parents, and our team will begin their assessments.
If you would like a tour of our facility, we are happy to do so at this time!
Your Dog's Day
Your pup will be evaluated for open-play suitability by a qualified pet professional and will be observed in up to 3 play groups.
We will assess your pet's comfort with basic handling, and which of our service menu items they most enjoy or would benefit from most.
You may receive updates throughout the day- you do not need to be available to respond, they are just for your peace of mind.
Go-Home Time
Class is dismissed between 2 & 3pm, and Progress Reports are rendered to summarize your pet's experience.
At this time, your pup is ready for pickup!
If you will be picking up later in the day with the rest of our usual daycare guests, we will arrange a time with you upon drop-off for a quick phone call to go over our assessment and address any questions you might have and schedule your warm-up days, keeping pick-up quick and easy.
Not available for a call? We get it! We are happy to send our report via email, and can even schedule a follow-up call the following days.
Warm-Up Days
Your pet’s Enrollment Course is customized to meet their specific needs.
We strongly advise no less than 3 daycare visits prior to boarding. This allows your dog to become familiar with our team members and facility before being left for overnight care. The high-energy environment is very stimulating and we see a HUGE increase in enjoyment in our guests who have been given an opportunity to properly acclimate to the unique environment.
It also affords us the opportunity to get to know them better, observe any unique mannerisms, and be well-acquainted with them, their preferences, and care needs.
We are happy to apply 100% of your pet's Enrollment Day payment toward a Top Dogs Membership, or 50% toward a 10-day Pass at the conclusion of their evaluation!
FAQ
Common Inquiries
Can my pet come to Ruff House without taking the enrollment course?
Our Enrollment Course is designed to give our team the information we need to best care for your dog's unique needs and to give your pet the most positive experience possible.
If you do not have time to complete an Enrollment Course before needing overnight care for your pet, we MAY be able to complete the course during your pet's stay. Use the contact form below to contact our Lodging crew.
When can my dog complete their warm up days?
Generally, we try to schedule them upon completion of our initial assessment.
Warm-up days can be scheduled any day of the week, including Sunday.
What if my pet does not enjoy their assessment day?
We will let you know what your pet enjoyed, didn't enjoy, and if we recommend continuing services.
We will work with you to determine the best course of action for your pet based on their suitability and your needs.
Does my dog need to take the Enrollment Course if they will NOT be participating in open-play?
YES.
Even our Traditional Boarding guests benefit from acclimating to the environment, and getting to know our team members.
How long does my pet need to stay?
Please allow up to 4 hours for 10am enrollment appointments.
If your pet's enrollment is on a weekend or 2pm arrival, the smaller group size allows us to conduct evaluations in as little as 3 hours.
How do I reschedule or cancel my pet's Enrollment Day?
We are happy to reschedule your pet's enrollment and transfer your payment in full to an alternate day and time of your choice with 48 hours or more notice!
We are unable to move or cancel Enrollment services with less notice.
To reschedule or cancel, please reach out by text or in your online account messenger.