Our boarding guests join our daycare crew during the day and play in our supervised and monitored play groups. We do kennel for feeding, and overnight.
Boarding is charged per night, and guests are welcome to drop off by appointment as early as 6:45am on weekdays and 9am on weekends. We strongly encourage morning-early afternoon drop-offs to allow for plenty of playtime before bedtime.
ALL boarding stays of five or more nights get a COMPLIMENTARY refresher bath just before their scheduled check-out time to ensure they go home fresh and clean!
Drop Off & Pick Up Hours
Sunday: By Appointment
*Pickup later in the day is available but does incur a discounted day care charge.
Scheduled pick-up time matters.
Boarding pickup is done on an appointment basis and we ask that you treat your scheduled time as an appointment. Here's why:
Some days, we see up to 140 unique pets. For safety purposes, we try to control the traffic through the lobby in a way that prevents dangerous situations.
Our checkout process on our end can be 90 minutes or more!
We gather their belongings.
We note their pet profile in the portal with any information that will be good to know next visit such as who their buddies are, and things they enjoyed or didn't enjoy.
We make sure any balances owed are valid.
This allows us to have a quick process for you while maintaining our quality standards. When you show up significantly early, we may not be prepared, and are still working on a guest's checkout scheduled earlier than yours. You risk being sent home with a pup not fresh and clean, or missing belongings we have not gathered yet. A late arrival means your pet may have prolonged kennel time as their bath is rendered 45 minutes before pickup, and we don't reintroduce them to open play to get slobbery again. Our team may be in the middle of performing new guest interviews, walks or one-on-one play, and you may experience a longer wait.
We are happy to adjust your appointment time any time we have the openings to do so, just let us know!
Our boarding services are charged by the night. We do offer extended-stay pricing.
Each boarding booking of five or mote nights includes a complimentary Refresher bath! This service is rendered as close to your scheduled pickup time as possible.
Boarding pickup after 11am Monday-Saturday, and Sunday evening can usually be accommodated. Unlike competitors in our industry, we do NOT close for several hours mid-day, allowing for ultimate flexibility of pickup and drop-off.
As with all of our services, booking is completely online, and requests are reviewed and confirmed promptly.
Stays 1-10 nights
Nights 11-20 of an extended stay
Nights 21+ of an extended stay.
Premium Comfort Boarding
Our most luxurious boarding package offers OVER $30/day in comfort upgrades!
Please schedule drop-off before 4pm and pickup after 10am to ensure all add-on services are rendered. Late dropoff/early pickup may result in missed services. This rate is not eligible for an extended stay discount.
Additionally, enjoy 5% off any retail purchases made at dropoff and pickup to further spoil your pampered pup!
Daily Walking Service
Walking service is a great break from the boarding environment and wonderful opportunity for your pet to have our team member's undivided attention.
Daily One-on-One Play
Daily breaks from open play with our team's full attention are a great way to make your Top Dog feel like the most important in-house!
Our team will send you two updates per day on how your pet's stay is going. With summaries of appetite, energy, and add-on experiences we'll be sure you won't need to wonder how your best friend's vacation is going.
Your pup will be offered a mental stimulation chew at bed time to enjoy and help soothe into a restful sleep.
Optional Comfort Add-Ons
You're welcome to book as many additional add-ons to your pet's stay as you'd like! We set no limits to meet your pet's needs!
Mental Stimulation Chew
Concerned your pet may struggle to settle overnight? We can provide an all-natural chew to your pet each night at bedtime to help settle their minds, and soothe into a restful night's sleep.
We see decreased anxiety markers, and minimized kennel aversion when pet's have a new, mentally stimulating chew each night to occupy them. Add them to your pet's stay at a discounted rate! Unless specified, your pet will be given a mix of the options during their stay.
Soothing & Stimulating
A generous but size-appropriate KONG Extreme toy, stuffed with a blend of peanut butter, yogurt and fresh banana and then frozen to give a lasting, soothing treat!
15 Minute Walk: $12
30 Minute Walk: $20
This is a 15 or 30 minute one-on-one walk with a qualified staff member, with a photo!
Price is per walk, per pet.
Walks will be evenly distributed per day of your pet's booking unless otherwise indicated.
Prepaid Walk Passes ARE Available
10 Fifteen Minute Walks: $110
10 Thirty Minute Walks: $185
15 Minutes: $12
30 Minutes: $20
Open-play with canine friends is great, but some pets really thrive with individual, one-on-one attention and toy playtime.
This service offers 15 or 30 minutes of focused play-time between your pet and one of our team members. You get to specify how you'd like that time spent.
Fetch, tug, belly rubs, deep conversation? We can do that.
Service includes a photo update of your pet and report on how they are doing, view-able in the client portal.
Prepaid Play Packages
10 Fifteen Minute Sessions: $110
10 Thirty Minute Sessions: $185
Traditional Boarding Services
In the Beginning
We offer traditional boarding services for our canine guests who are not suitable for open-play daycare.
Our Traditional boarding suites are limited to 6, and are in a separate space, away from the play yards and other boarding suites. We limit how many traditional guests we have at any given time to ensure each dog gets plenty of attention from the staff.
This service is ideal for adult dogs who are not spayed/neutered, as well as dogs who do not enjoy the chaos and energy of open-play. Traditional boarding guests are still required to be up to date with bordetella, distemper, and rabies vaccines but do not need to pass our daycare interview, or be dog-friendly. They must be able to be safely handled by our staff members.
We are unable to accept extremely aggressive boarding guests, and pregnant or in active heat females. We will gladly give referrals for facilities equipped to meet the needs of guests we can not accommodate.
Our traditional boarding rate is $58 per night and includes four exercise and enrichment sessions each day. These add-ons are discounted from our normal Walking Service add on and one-on-one play as they do not include all the photo updates and are only intended to meet the needs of the guest. This rate is not eligible for an extended stay discount. As always: stays over five nights get a complimentary bath just before scheduled check-out.
Frequently Asked Questions
What should I bring with my dog for their boarding stay?
We do ask that boarding guests come with the food portioned into individual meals, and any necessary medications and supplements. That's it! We'll provide the rest!
What should I NOT bring with my dog for their boarding stay?
Please leave all bowls, blankets, beds, valuable items, and food in excess of what will be used for their stay at home. We also do not allow rope-style toys or rawhides to be given for safety concerns.
My pet has a special diet. Can their needs be accommodated?
Yes! We have fridge and freezer access and are happy to comply with home-prepared cooked and raw diets. Much of our staff are experienced raw feeders. Anything left over if not consumed will be sent home with you at pick-up.
How will I know how my pet handles boarding?
Each boarding guest will go home with a boarding card that is updated at least twice daily with how their appetite was, and anything notable our staff notices. You may also call or email at any time during business hours to check on your pet. If our staff notices anything alarming, we will make every attempt to contact you immediately to discuss. Your pet's Progress Report will be published in the online portal for you to view every 48-72 hours.
How far in advance should I book my boarding reservation?
We can almost always accommodate short-notice boarding guests, however during holiday weeks and school district breaks we do often hit capacity and have to deny reservation requests. We advise making boarding reservations as soon as you are sure of the dates you will need.
Why is pick-up done by appointment? What should I do if our plans change?
We do boarding pick-up by scheduled appointment because your pet's boarding stay of four or more nights included a complimentary refresher bath. We aim to render this service as close to your scheduled pick up time as possible and it is generally completed 30-60 minutes before your pick-up appointment to ensure dry time. Unless otherwise requested, your freshly-bathed pet will not be placed back into a play group before check out time. If your plans change please let us know ASAP to avoid pickup up an unbathed pet or your pet having prolonged kennel time. If you are unable to inform us of your early arrival, you may be sent home with a damp dog. If your pet's bath has not been given yet, you will be given the option to wait while the service is rendered if we are able to, or forego the bath. Please know that scheduling decisions are made based on projected traffic and we may or may not be able to accommodate immediate unexpected bath services.
Can my dog do Traditional Boarding without the add-ons for a lesser rate?
Simply put: no.
Our Traditional guests are handled one-on-one during their stay and these walks and exercise breaks are necessary to meet their needs. We have stripped away the photos and updates that are for the owner's enjoyment to reduce the cost but can not eliminate the enrichment experiences for the pet in our care. Pet owners will still get the typical progress reports including with any boarding stay.
Do you require deposits? What if my plans change?
We do NOT require a deposit to book- even for holidays! However, we do have a late cancellation policy we must stand by to keep this the case. Boarding cancellations MUST be processed through the online portal (not by phone, text, email, or online message). Cancellations with less than 72 hours notice have absolutely no penalty whatsoever- thank you for the communication! Cancellations less then 72 hours ahead of scheduled check-in will incur a cancellation charge equivalent to one night of boarding under the package booked. Cancellations of less than 24 hour notice or no-shows incur a cancellation charge equivalent to two nights of boarding.